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Commissioner's Corner


Lindeen to Meet with Federal Insurance Officials About ACA Website

Website Not Working Properly One Month Into Launch

October 30, 2013

HELENA – Montana Insurance Commissioner Monica J. Lindeen is expecting to meet today with federal health insurance officials to find out what the federal government is doing to fix its troubled health insurance Marketplace website.

Montana is one of 36 states using, the federally built health insurance Marketplace. The site launched on Oct. 1, but has never worked correctly. The site is also the only source of federal tax credits intended to bring down the cost of health insurance.

“I want to know what went wrong, what they’re doing to fix it – and when,” Lindeen said. “This website is integral to the smooth operation of Montana’s insurance markets. It’s a lifeline for working families looking for affordable, quality health insurance and it’s important it work correctly as soon as possible. I want answers.”

Lindeen is the vice-president for the National Association of Insurance Commissioners (NAIC), an organization of state insurance regulators that worked to ensure states’ rights were respected in the drafting of the Affordable Care Act, commonly called Obamacare. Lindeen is in Washington, D.C., on NAIC business. While there, she asked to meet with officials at the federal Department of Health and Human Services, which is implementing many of the changes brought by the ACA, including the website Montanans use to purchase insurance. The meeting is expected later today.

Open enrollment began on Oct. 1. All policies purchased before Dec. 15 go into effect Jan. 1, 2014. Lindeen said she is concerned the site is still not working just a month and a half before the Dec. 15 date.

Lindeen and her family started one of Montana’s first successful IT companies. Lindeen said her background in IT has her concerned that if the site’s problems were easy to fix, they’d be fixed by now.